Salon

Our brows frame our face whilst our lashes define our eyes. It’s no surprise that lash extensions are one of the fastest growing beauty ‘must haves’ of recent times.

This a relaxing beauty treatment where synthetic lash extensions are skilfully bonded to your natural lashes to create a bespoke look that’s been designed and styled just for you.

Your lashes shed as a part of their natural growth cycle and the host lash takes the extension with it. This makes way for new growth that can be treated when it’s mature enough to carry the extension. Infills to maintain your look are recommended every 2-3 weeks and the frequency is defined by how you care for them, your lifestyle, health, growth cycle and your chosen look. If you have a more glamorous one, more frequent infills are advised.

You’re in expert hands with Julie. She’s one of a select few who are listed as an Expert Lasher in the U.K. given her extensive accredited knowledge base and practical experience of having performed over 16,000 treatments being over 25,000 hours of hands on practical experience. She is a bit of a ‘lash addict!’

Consultation and Patch Testing

For new clients, your treatment starts with a thorough consultation that takes around 20 minutes. This must be done at least 48 hours before any treatment.

Your consultation is held in private and you’ll be asked about infections, allergies and any recent surgery in or around your eyes. If this applies to you, you can find out more here.

As a Master Lash Stylist, she asks what you’re seeking to achieve from your treatment. She then considers a range of factors when designing your look that includes an assessment of your natural lashes to determine what you can safely wear. For this purpose, please arrive without eye makeup being worn.

Julie is strict about every client being patch tested with all the products that are used for the treatment process. A number of extensions will be bonded to your natural lashes to see how you get on with those products at that time. A reaction is rare but it can happen. For more information about reactions and what to do, click here

Preparing for your Appointment

  • Arrive with clean lashes. No mascara or makeup to be worn around the eye area
  • Arrive on time so Julie can use it to treat you to amazing lashes!
  • Remove contact lenses for your safety and comfort
  • Visit the bathroom beforehand so you can rest comfortably
  • Avoid consuming lots of caffeine so your eyes and bladder stay calm
  • Avoid consuming any alcohol so your head, eyes, mouth and bladder stays calm!
  • Avoid wearing hoodies as they’re hard to tuck away as you recline back
  • Avoid wearing your hair in a bun or pony tail to the back of your head as you’ll be unable to rest your head comfortably
  • Place your phone on a quiet setting so you can relax
  • Strictly no children. Sadly, I can’t childmind and lash at the same time and my studio isn’t suitable for them
  • Strictly no plus ones as my treatment area isn’t equipped for extra guests
  • Strictly no pets. I can’t pet-sit and my studio needs to stay sanitary with no puddles and  poos

Payments

Consultations are performed free of charge on the understanding that a treatment will be performed within 2 weeks. Consultations are necessary to ensure that you are suitable for treatment, even if you have been treated elsewhere.

At the end of the consultation, new clients are asked to pay a non-refundable booking fee that amounts to 50% of the full treatment charge. This secures their appointment time and date. This is deducted from the outstanding balance that’s due that day.

All clients are expected to pay for their treatment in full, immediately after the service has been provided.

Major credit cards are accepted and ‘in person’ card payments are processed securely using Square.

Accepted Card Payments

Cancellations, Lateness And Missed Appointment

The time scheduled for the duration of your appointment has been reserved just for you.

You are invited to honour Julie’s Cancellation, Lateness and Missed Appointment Policy in recognition of the loss of earnings that result from these events.

If you need to change your appointment, please give as much notice as possible. You will be invited to pay a cancellation fee* that amounts to 50% of the treatment cost if you cancel your appointment with less than 24 hours’ notice. You will be invited to pay a cancellation fee* that amounts to 100% of the treatment cost if you do not show up for your appointment.

Julie will try to reschedule your appointment to keep you within the time limit of an infill treatment price. This should be no more than 3 weeks from your last treatment. If that’s not possible, a full treatment charge will be required for the extra work that’s needed.

If you arrive late, that time is deducted from your expected treatment period. Other client’s appointments need to start on time so Julie will do her best in the time that you have given her. If this is not satisfactory, then a cancellation fee* that amounts to 100% of the treatment will be sought.

*These fees need to be settled in full before another appointment will be offered.

Please see our Terms and Conditions of service.

Lash Satisfaction

Given the breadth of Julie’s knowledge, experience and skill, her products and techniques have been well and truly tried and tested on many very satisfied clients who then care for their treatments. As Julie has provided a professional service, she doesn’t offer refunds on eyelash extension treatments.

Should you experience any problems or have any concerns with your lash extensions, please let Julie know immediately and in any case, within 7 days of having been treated. She will work with you to address the issue or concern. If you are experiencing a lot of lash loss within the first few days, it’s usually due to poor care, active lifestyles or a rapid growth cycle. Julie will work with you to try to identify why it’s happening. It may be that eyelash extension treatments are not viable for you.

If you experience a reaction to any treatment, this does not qualify for a refund. Julie diligently follows best practice around patch testing and ongoing treatment procedures and it’s a sad fact that anyone can suddenly become sensitised or allergic after repeated exposure to something. In the rare event that it happens, please contact Julie for advice.